Frequently Asked Question
If you're expecting a certain email and you want to troubleshoot why it wasn't delivered:
Step 1. From your Admin Panel, go to Logs > Incoming Logs and look for any incoming emails. We list there all the emails that hit our servers and if they were Delivered or Rejected - more details are available when you click the Status.
- Host is blacklisted by zen.spamhaus.org, bl.spamcop.net - the sender is blacklisted. Inform the sender so he can fix their issue.
- Unable to deliver email to firstname.lastname@example.org - the email address, alias or distribution list didn't exist when email was received. Add the email account and ask the sender to send again.
- SPF - Fail. Inform sender to update their SPF records. An SPF record is a TXT record that specifies a list of authorized hosts that can send emails on behalf of a domain.
Step 2. Not seeing the email in Incoming Logs? This means we never received it and you should ask the sender for proof he sent the email.