Frequently Asked Question

How to troubleshoot why you're not receiving any external emails:

Step 1. Make sure you have created the account on our side. If the issue is with an alias or a distribution list make sure the setup includes the correct forwarding email addresses.

Step 2. Make sure your domain's MX records point to us. Use this tool to check if the value of MX is mx.emailarray.com and mx2.emailarray.com. If it's not set or it has another value, follow these steps to update your MX records in your domain's DNS. This might take up to 24 hours to be updated all over the Internet.